Refund and Returns Policy
Our Return Policy
Online orders may be returned within 7 days
If you would like to return an item for a refund or exchange, you can find the details of our Return Policy below. If you need further assistance, please refer to the Return FAQs on this page or contact us, and our customer service team will be happy to assist you.
How to Return an Item
You may return products purchased through our website if they are not suitable for you.
Please make sure to keep all original packaging, including the outer packaging, to be used in case the goods need to be returned.
If the goods are incorrect, please return them without removing the packaging.
You will need to provide proof of purchase, such as an electronic receipt, and return the item to us within 7 days from the original purchase date.
Returns can only be processed using the original payment method. Please note that we cannot offer a refund or return for an item unless you retain the item and its original packaging.
Frequently Asked Questions
Q: I received an item that I did not order.
Please contact our customer service team.
Q: I changed my mind — can I return my order?
Unwanted items may be returned within 7 days. Returns after this period are subject to our discretion, and we will only consider items that have not been opened and are in their original condition with the packaging.
Unless the goods are faulty or incorrect, you will be responsible for the shipping cost and for ensuring that the goods arrive in perfect condition.
Q: I am missing an item from my order.
This must be reported to our customer service team within 72 hours of receiving your parcel. You must make sure to keep all packaging, as you may be asked to return it. Please contact our customer service team.
Q: My order is damaged. What should I do?
This must be reported to our customer service team within 72 hours of receiving your parcel. You must make sure to keep all packaging, as you may be asked to return it. Please contact our customer service team.
Raman Team